FAQ

How long does shipping take?

Orders are processed within 1–2 business days and delivered within Germany in approximately 3–5 business days.

Do you offer free shipping?

Yes. We offer free shipping on all orders.

What is your return policy?

We provide free returns within 30 days of delivery.

When will I receive my refund?

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

How can I contact customer support?

You can reach us via:

Email: suppoert@DREGENO.shop

Phone: +49 37362 7770

What are your customer service hours?

Monday–Friday, 9:00 AM – 5:00 PM (CET)

Where are you located?

Oberheidelberger Str. 10A, 09548 Seiffen/Erzgebirge, Germany

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.